Ordering Information

How to Order:

All orders can be placed through Arconic, Distributor, or Amazon.com.

Arconic Spectrochemical Reference Materials
100 Technical Drive
New Kensington, PA 15068 USA
Phone: (724) 337-5816 or 1-800-858-4638
Fax: (724) 337-4090
Email: referencematerials@arconic.com
Guidelines for Ordering:

All orders for spectrochemical CRMs must include the following:
  • Customer purcase order number and date
  • Address for invoicing
  • Address for shipping
  • Name and address of person to receive certificate of analysis or product information sheet
  • Description of required CRMs including catalog number
Additional Information:
  • State whether partial shipments are permitted
  • Indicate taxes, shipping date, etc. as required

Purchase orders must be mailed, emailed or faxed prior to order processing. Verbal orders will not be accepted.

Pricing and Shipping:

Prices are quoted by the sales office and are subject to change without notice.  CRMs are shipped F.O.B. destination via FedEx (domestic sales only). Requests for special handling on domestic orders and for shipments outside the United States will be subject to the discretion of Arconic. Permission for partial shipment will ensure prompt delivery of available CRMs in the event some are out of stock. Arconic reserves the right to discontinue any CRM, to limit the quantity supplied to any customer, to modify compositions within registered alloy limits and to change prices at any time.

Inquiries and Technical Assistance:

You may inquire before placing an order if the availability, description, and applicability of the CRMs are not clear. Experts in the production and application of CRMs are available to assist with technical questions concerning the use of Arconic CRMs and the analysis of aluminum and aluminum alloys. Inquiries for technical assistance can placed via the contact informaiton above.

Return and/or Exchange:

Inspection, acceptance, or rightful rejection of the Goods must be made within ten (10) days after Buyer’s receipt of the Goods. Buyer must notify Arconic within such ten (10) days of any non-conformity or defect. Customer’s failure in either respect will constitute a waiver of such non-conformity or defect.

Contact Arconic  to discuss returns and/or exchanges prior to shipping.  Unauthorized returns will be refused.  Transportation is the responsibility of the customer.  Credit for returned merchandise will be issued if goods are undamaged, resaleable, and received within 30 days of original invoice date.

Limited Liability:

Arconic’s sole liability and Buyer’s exclusive remedy for any tender of nonconforming Goods or breach of warranty, is expressly limited to Arconic’s choice of (i) the repair of the nonconforming Goods, (ii) the replacement of the nonconforming Goods with conforming Goods at the FOB point agreed to by the parties, or (iii) the refund of that portion of the purchase price represented by the nonconforming Goods. Any such repair, replacement or refund will be made only upon return of the nonconforming Goods, which may be returned at Arconic’s cost only after Arconic’s inspection and Buyer’s receipt from Arconic of shipping instructions.

Arconic will not be liable for any incidental, consequential, indirect, special, contingent, or punitive damages for (i) any breach of warranty, whether based on theories of breach of warranty, breach of contract, tort, strict liability or otherwise; (ii) the tender of defective or nonconforming Goods; or (iii) breach of any other provision of the Order or Terms and Conditions. In any event, Arconic’s liability to Buyer will not exceed the purchase price of the Goods on which such liability is based. Buyer assumes all liability for any loss, damage or injury to persons or property arising out of, connected with, or resulting from the use of Arconic’s Goods, either alone or in combination with other products.

For additition informaiton, see our Terms and Conditions.